Getting help with Tidemark Cloud

Tidemark Cloud customers get support from us directly.

• In the app. Open Support from the menu to see your tickets, open a new one and follow the conversation. We see which plan you are on and which sites you have, so you do not need to explain your setup.
• By email. Reply to any email we send you about a ticket and the conversation continues in the same ticket. You can also write to [email protected] from the address you signed up with. Email from an address that is not a Tidemark Cloud account is not accepted, so opening a ticket in the app is the most reliable way to reach us.

Before you write, the Tracking and Troubleshooting pages solve most problems.

Running Tidemark yourself? See Getting help with a self-hosted install.